Questions & Answers

Who is Inherit?

Inherit is a British furniture studio creating handcrafted furniture for residential, hospitality and commercial interiors. Every piece is made to order in our workshop in the Cotswolds and can be adapted to suit your project.

What makes Inherit different?

Unlike mass-produced furniture, every piece is handcrafted specifically for you. We can adapt dimensions, finishes, upholstery and detailing to suit your project, creating furniture that fits your space rather than asking your space to fit the furniture.

Where is your furniture made?

Every piece is handcrafted to order in our workshop in the Cotswolds, England, using carefully selected materials and traditional woodworking techniques.c

Can you make furniture to fit my space?

Yes. Almost every piece in our collection can be adapted to suit your space. Whether it's adjusting the dimensions of a sofa, extending a dining table, modifying the height of a desk or upholstering a piece in your own fabric (COM), we'll work with you to create furniture that fits your project perfectly.

Can I customise the size or finish?

Yes. We can adapt dimensions, proportions, finishes, upholstery and detailing to suit your project. Think of us like tailors, refining each piece until it fits perfectly.

Do you offer COM (Customer's Own Material)?

Yes. We regularly upholster our furniture in COM fabrics, allowing each piece to integrate seamlessly with your interior scheme.

Can you produce concept renders before ordering?

Yes. We can create concept renders showing our furniture in your specified fabrics, finishes or colours, helping you and your client visualise the finished piece before production.

Do you provide CAD drawings?

Yes. CAD drawings, tear sheets and technical specifications are available for every product.

Do you undertake bespoke commissions?

Yes. Alongside our collection, we regularly adapt existing designs and also undertake bespoke furniture commissions for residential, hospitality and commercial projects.

Do you offer trade pricing?

Yes. Interior designers, architects, developers and hospitality professionals can apply for a Trade Programme account to access preferential pricing, complimentary samples, concept renders and dedicated project support.

How do I apply?

Simply complete our Trade Programme application and we'll be in touch shortly.

What is your lead time?

Our standard production lead time is approximately 8–10 weeks. If you're working towards a specific installation date, please let us know and we'll always do our best to accommodate your programme.

Can you help specify furniture for my project?

Absolutely. We're happy to advise on sizing, finishes, upholstery and materials to ensure each piece is perfectly suited to your project.

How should I care for my furniture?

Every order includes care guidance specific to the materials you've selected. We're also on hand after delivery should you have any questions about maintaining your furniture.

Do you offer commercial-grade finishes?

Yes. Contract upholstery, polyurethane finishes and other project-specific specifications are available for hospitality and high-traffic commercial environments.

Do you ship internationally?

Yes. We ship throughout the UK and worldwide using trusted logistics partners, and can arrange everything from standard courier delivery to specialist freight and white-glove installation.

International delivery times vary depending on destination, shipping method and customs clearance.

Unless otherwise stated in your quotation, any import duties, local taxes or customs charges are the responsibility of the recipient.

How long will my order take?

Most Inherit furniture is made to order with a typical production lead time of approximately 6–8 weeks from confirmation of your order and specification.

Lead times are estimates and may vary depending on the product, materials, customisation and current workshop schedule.

Delivery time is additional to the production lead time and will depend on your location and the delivery method required.

Once your furniture is nearing completion, we will contact you to arrange delivery and confirm the expected timeframe.

How much does delivery cost?

Delivery costs vary depending on the size and quantity of the furniture, destination and level of service required.

Where delivery is not included in the product price, we will provide a delivery quotation as part of your order or before dispatch.

If you would like a delivery estimate before placing an order, please contact us at studio@inherit.design.

Will my furniture require assembly?

Most pieces arrive fully assembled. Larger sofas and modular designs may be delivered in sections for easier access and are designed for straightforward installation.

Where required, we can also arrange white-glove delivery and installation.

Can you deliver directly to my client?

Yes. We can deliver to receiving warehouses, private residences, commercial sites or directly to your client's address, depending on your project requirements.

For larger pieces or commercial projects, we can also coordinate specialist delivery, positioning and installation.

Can I return my order?

Most Inherit pieces are handcrafted to order and may be made to your chosen dimensions, finish or upholstery.

Where a piece has been made to your specification or otherwise personalised, we do not accept change-of-mind returns or cancellations once production has begun.

If you need to make a change before production starts, please contact us as soon as possible at studio@inherit.design and we’ll always try to accommodate it where we can.

For standard, non-customised products purchased online, where statutory cancellation rights apply, please let us know within 14 days of receiving your order if you wish to return it. You then have a further 14 days to return the item to us. Please contact us before returning anything so we can provide the appropriate return instructions.

Unless the item is faulty, damaged or incorrect, the customer is responsible for the cost of returning it.

What if my order arrives damaged, faulty or incorrect?

If your furniture arrives damaged, has a manufacturing fault, or does not match the agreed specification, please contact us as soon as possible at studio@inherit.design.

Please include your order details, a description of the issue and photographs where possible. We’ll review the issue promptly and arrange the appropriate repair, replacement, remedial work or refund.

Your statutory rights in relation to faulty, damaged or misdescribed goods are not affected.

When will I receive a refund?

Where a return is accepted and a refund is due, it will be made to the original payment method.

For returns made under a statutory right to cancel, refunds will normally be processed within 14 days of receiving the returned item, or evidence that it has been returned, in accordance with applicable consumer law.

What warranty do you provide?

Every Inherit piece is covered by a 12-month manufacturing warranty against defects in materials or workmanship under normal use.

Depending on the issue, we may arrange a repair, replacement or other appropriate remedy.

As our furniture is handcrafted from natural materials, variations in timber grain, stone, leather, upholstery and handmade finishes are part of the individual character of each piece and are not considered manufacturing defects.

Our warranty is provided in addition to any statutory rights you may have.

If you have any questions about a return, refund or warranty claim, please contact studio@inherit.design.